Returns and Exchanges

Customer satisfaction is our highest priority. Below is our return and exchange policy. We’re here to help you — if you have extenuating circumstances, please give us a call and we’ll do our best to help.

Returns can be packed up in their original box and mailed to:

Attn: Returns
Kolbo Fine Judaica Gallery
437 Harvard St.
Brookline, MA 02446

If you were the original purchaser:

• Returns postmarked within 30 days of original delivery date are eligible for a refund to the original form of payment. Initial shipping cost is non-refundable. 
• Returns postmarked within 60 days of original delivery date are eligible for a refund in the form of store credit. This credit will never expire and can be used at any time! Initial shipping cost is non-refundable.
• Returned items must be in original condition, with all pieces intact, and accompanied by the original shipping or gift invoice.
• If not being returned in person, the item must be returned via an insured carrier that issues a valid tracking number. Please email us the tracking number and keep a record of it for yourself in case of non-delivery. Return shipping charges are at the customer’s expense.
• When we receive the returned item, we will issue a refund (if received within the 30-day period) for the cost plus applicable taxes to the original credit card that was used, or a store credit as appropriate. If it is an exchange, we will send the replacement item. New shipping charges may apply.
• Personalized and final sale items are not returnable or exchangeable.

If you are returning a gift you received:

Returns or exchanges of items received as a gift may be made by the recipient under the same terms and following the same procedures outlined above. All gift returns, whether postmarked within 30 or 60 days, will receive their refund in the form of a gift card/store credit.

Damaged Items

We pack items very carefully for shipping and expect them to arrive in excellent condition. If, however, you receive an item that arrives damaged, you must:

1. Notify us immediately of the damaged item
2. Save all the shipping materials and carton
3. Email us photos of the package and damage
4. Keep the item and packaging until further directed by us

These steps are critical for us to file a valid claim with the shipper and we thank you in advance. We will do our best to expedite a refund or replacement.