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Shipping Information

All items are insured and sent via UPS Ground only. The following chart is for shipments within the Continental United States only. International shipping charges will depend on the method of shipment. If you want items shipped overnight, 2nd or 3rd day air, we will do our best to accommodate you. Please call us to confirm availability of your selection(s) and shipping costs.

Order Amount

Shipping Cost

$1.00 - $29.99


$30.00 - $49.99


$50.00 - $74.99


$75.00 - $99.99


$100.00 - $124.99


$125.00 - $199.99


$200.00 - $249.99


$250.00 - $299.99


$300.00 and over


Please note: Shipping prices provided at checkout are estimates and subject to change. You will be notified of your exact shipping cost via confirmation e-mail when your order has been processed.

Shipping Framed Artwork: The cost for shipping framed artwork will vary by size and will not be according to the above chart. We will contact you with shipping charges.

PLEASE NOTE: Above shipping costs are only for shipments within the continental United States. If you would like your order shipped outside the continental United States, we will send you a quote by email.

Delivery: Most shipments of in-stock items to addresses in the continental United States are sent within two days of your order. If an item is not currently in stock, we will let you know an approximate arrival time.

Customer Service

To order directly from our website:

Just click on the "add to cart" link when you find the items you want or enter the item number on our "cart" form and follow the directions after clicking on "checkout."

To order by phone, fax, e-mail, or snail mail:

Before you place your order, please be sure you have the following order information ready:

  • Your name, address and telephone number;
  • The description (and item number, if possible) of each item you want to purchase;
  • For books: the title, the author and "pb" for paperback or "cloth" for hardcover;
  • For CDs and cassettes: the title and artist;
  • For ritual items: the name of the artist, the name of the item, and any other item identifier;
  • For ketubot: the name of the artist, the name of the ketubah, the type of text, your wedding date, and whether you wish your ketubah to be personalized;
  • The price of each item you want to purchase;
  • The shipping address, if it is different from your address;
  • Your credit card information: type (Visa, Mastercard, Amex or Discover), credit card number, name as it appears on the card, the expiration date (month and year) and "v-code"(the last three digits on the signature line of the card). We accept Visa, Mastercard, Amex or Discover.

(If you have questions about sales tax, delivery, refunds, registries or personalized items, check out our Everything Else You Need To Know About Ordering section below. When you place your order, please mention that you found us on the World Wide Web!)

To order by Phone:

When you have your order information ready, call us at (800) 238-8743 or (617) 731-8743.

To order by Fax:

Our fax number is (617) 277-3093. To order, send us a fax with the ordering information listed above. If you don't feel comfortable including your credit card information in the fax, just add a note asking us to call you for your credit card information.

To order by email:

Send us an email that includes all the order information we listed at the top of this page. If you don't feel comfortable including your credit card information in the email, just add a note asking us to call you for your credit card information.

To order by "snail" Mail:

If you like to write, we'd love to hear from you. Our address is:
437 Harvard Street
Brookline, MA 02446
Be sure to include all the order information we listed at the top of this page.

Prices: All prices are in U.S. dollars. Prices are subject to change without notice, so prices listed on our web site may not be current. KOLBO makes every effort to ensure that the prices listed on this web site are current and correct; however, KOLBO is not responsible for accidental errors in pricing.

Sales Tax: 6.25% sales tax will be added to orders from Massachusetts and/or shipped to addresses within Massachusetts.

Gift Certificates: We offer gift certificates in any denomination. Please visit our Gift Certificate section in Ritual [[&]] Gift Items.

Returns: If you are not 100% satisfied with your purchase, you may exchange any merchandise except personalized and special order items for store credit within 60 days after purchase. All returns must be in original condition with original packaging and shipped via insured carrier. Shipping and handling is non-refundable. Please call us toll-free at 1-800-238-8743 or email us at for a return authorization and instructions.

Personalization: Please allow 3-10 weeks delivery time for any special order or personalized piece after all information is received. Personalized or special order items are non-refundable.

Books, CDs and Cassettes: Please note that books, CDs or cassettes may be out of print, temporarily out of stock, or may have new prices.

Personalized Kipot: Please allow at least 4-6 weeks for delivery. There will be a $10 printing surcharge if you order less than 5 dozen, and all orders are charged a $10 shipping fee. Please make sure that we have the color, quantity, imprinting color, and text in the comment field during checkout. Personalized Kipot are non-refundable. If you need Kipot sooner than 4-6 weeks, please call us at 1-800-238-8743.

How to Choose the Right Ketubah FAQ for information on ordering ketubot. Please allow at least 4-6 weeks for delivery of your personalized Ketubah. Custom ketubot should allow at least 6-8 weeks. You may have to pay a rush charge if you order your personalized ketubah in less than three weeks. If you need a Ketubah sooner than 4 weeks, please call us at 1-800-238-8743.

One-of-a-Kind Items: KOLBO's artists create handmade, one-of-a-kind items. Because these items are individually crafted, KOLBO cannot guarantee uniformity of attributes such as size, color, and glazes. We value the variety and individuality of the items we carry, and we hope you do, too.

Additional Items: We carry a lot more than you will see here in cyberspace. Call us toll free at (800) 238-8743 or email us at for suggestions.